Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our Customer Services team before placing an order with us, either by phone or by emailing info@cravenandhargreaves.co.uk
When you place an order, we will require your name, email address, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Please note that we may not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• If we are unable to obtain authorisation for your payment
• If it is identified that there is a product description error
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control, including hazardous weather and accidents.
Should there be an issue with your order one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.
We reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the website.
When placing an order you will be added to our email list. However, should you wish to not receive emails from us, please inform our Customer Services team and they will remove you from our list.
Website Pricing & Descriptions
Every effort has been taken to ensure our descriptions, photographs and specifications of products are correct. Please remember that the colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website, may not reflect the position exactly at the point of placing an order. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions, or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
We reserve the right to withdraw any item from sale, even after an order has been placed. In the event an item is no longer available we will contact you to see if a suitable replacement can be found. If this is not possible we may occasionally have to cancel your order.
Faulty Goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear.
Delivery
Standard UK Delivery is free to mainland UK addresses only (please contact us for delivery costs to any other area) and is 2-3 working days.
Contract Cancellation
You are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items)
Should you wish to cancel your order prior to despatch, please contact our Customer Services team by email to info@cravenandhargreaves.co.uk Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched. If your order has already been despatched we will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in the original packaging and in perfect condition. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
Returns Policy & Making Returns
We believe you will be delighted with your purchase from us; however we do understand that there may be occasions when you wish to return an item. If you are unhappy with a product for any reason please contact us immediately and in any case within 7 days of receipt. We will arrange to exchange or refund the goods once they are returned in perfect condition, unused and with their original packaging. We will require you to pay for the return postage of any items being returned. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain a certificate of postage in case the parcel fails to reach us.
Damaged Items
In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team immediately (within 24 hours) by email to info@cravenandhargreaves.co.uk to arrange a replacement, exchange, or refund for you. Refunds for the damaged goods and reimbursement of the cost of postage will be made to the account used to purchase the items.